At Divas Cartel, we value your satisfaction and strive to provide a seamless shopping experience. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange. To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Please note that certain items are non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Similarly, intimate or sanitary items, hazardous materials, and flammable liquids or gases are not eligible for returns. Additionally, gift cards, downloadable software, and specific health and personal care items cannot be returned.
Once we receive your returned item, our team will inspect it and notify you via email regarding the approval or rejection of your refund. If approved, we will process your refund, and a credit will be applied to your original method of payment within a few days.
If you experience delays in receiving your refund, we recommend first checking your bank account and then contacting your credit card company, as processing times may vary. If the issue persists, please reach out to us at support@divascartel.com, and we will assist you further.
At Divas Cartel, we replace items only if they are defective or damaged. If you wish to exchange a defective item for the same product, please email us at support@divascartel.com with your request. Send the item to the address provided below to initiate the exchange process.
To return your product, mail it to Divas Cartel, Please note that you will be responsible for covering your shipping costs for returning the item, and shipping fees are non-refundable. For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.
If you have any questions or need assistance with your return or exchange, feel free to contact us at support@divascartel.com. We are here to help!